Refund Policy

Last updated: October 16, 2026

Fraylio is operated by 香港矩元有限公司 / HK JYTECH LIMITED at https://picture.dramashn.com. Registered address: Room 602, 6th Floor, Qilu Commercial Building, No. 2C, Yat Tsz Street, Wong Tai Sin, Kowloon.

This policy covers cash refund requests for Fraylio subscriptions and extra credits, and distinguishes those requests from credits returned for a failed generation. Read it together with the Subscription Agreement and the terms disclosed for your purchase.

Billing Questions

If you believe a charge is associated with Fraylio, contact us with enough information to identify it. Do not submit another payment to resolve an unexplained charge.

Purchase Refund Rules

Completed purchases are generally non-refundable to the extent permitted by applicable law unless the order states different terms. Cancelling renewal, not using an allowance or changing your mind does not automatically issue a cash refund. Any mandatory right to withdraw, cancel, obtain a remedy for a faulty or undelivered service, or recover an unauthorized charge remains unaffected.

We will assess requests against the purchase terms and applicable law, including reports of duplicate or incorrect charges, failed delivery of a purchased entitlement, or a statutory refund right. These examples do not promise approval of every request. Explain the problem so it can be reviewed.

How to Request Review

Use Contact Us and select “Billing & payment issues,” or write to the support email below. Include the account email, order or invoice reference if available, date, amount, currency and reason for the request. For a generation issue, include its reference and the missing credit amount if known. Do not send your password, full card number or security code.

We may request information reasonably needed to identify the transaction and verify authority. Submitting a form, receiving a support reference or cancelling renewal does not itself approve or execute a refund. Contact us if you need to exercise a time-limited legal right; this policy does not extend or remove applicable legal deadlines.

Cash Refunds and Timing

If a cash refund is approved or required by law, its amount and method depend on the purchase, the applicable right and the payment arrangements used. A refund is normally returned to the original payment method where possible and permitted. Provider and bank processing can affect when it appears. We do not promise a universal refund or bank-posting period; applicable statutory deadlines still apply.

Service credits are not cash and are not automatically redeemable for money. Their return, replacement or retention does not replace a cash remedy that applicable law requires.

Failed Generations and Credit Returns

Generation credits are deducted before processing. If a task fails, eligible credits are automatically returned to the balance from which they were taken. Monthly subscription credits that have expired or passed a monthly reset are not restored; eligible extra credits return to the extra-credit balance. If a return appears incorrect, send the task details through Contact Us for review.

Cancelling a task, closing the page or stopping a download does not guarantee that upstream processing stops and does not automatically return credits. A completed AI result may differ from your prompt or expectations; dissatisfaction alone does not automatically establish a failed task. These rules do not remove any mandatory remedy for a service that is legally faulty or not supplied.

A generation-credit return changes the usage balance. It does not reverse a subscription payment or credit-pack purchase.

Renewal Cancellation and Unused Credits

Cancel renewal through Profile → Plans or Cancel Subscription. Cancellation stops the next renewal and normally leaves access until the current paid period ends. It does not itself refund a past charge. Unused monthly credits do not roll over and expire under the Subscription Agreement; extra purchased credits do not expire. Annual-plan cancellation does not automatically create a prorated cash refund. Any entitlement required by law takes precedence.

Automatic credit refill is separate from subscription renewal and must be disabled separately. Deleting an account or ceasing use is not a substitute for managing any payment-provider authorization.

Statutory Consumer Rights

Consumer withdrawal and digital-service remedies vary by location and the nature of the purchase. Any legally required consent to immediate performance or acknowledgement affecting a withdrawal right must meet applicable law; merely using the site is not a blanket waiver of mandatory rights. Nothing in this policy excludes a refund or other remedy that the law does not permit us to exclude.

Contact

Use Contact Us or write to [email protected].

Related Policies

Terms & Conditions, Privacy Policy, Content Policy, Subscription Agreement, User Agreement, Copyright Policy.